Frequently Asked Questions

FAQ Index

• How do I register for Eager-to-Learn?
• How do I register for an Eager-to-Learn course?
• How do I log in to an Eager-to-Learn classroom?
• What do I do if I forgot my password?
• What do I need for my computer to take an Eager-to-Learn course?
• Which Web browser should I use?
• How does the course chatroom work?
• Contact Information and Hours

How do I register for Eager-to-Learn?

To create an account with Eager-to-Learn, go to http://www.eagertolearn.org/ and click on "New."

On the next page, enter the information requested into the registration form. When you are finished, click on "Submit Query."

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How do I register for an Eager-to-Learn course?

Now you are ready to start registering for online courses! Click on "Upcoming Classes and Registration" or go to http://www.eagertolearn.org/CourseSchedule/Index. Instructions for course registration are listed there.

How do I log in to an Eager-to-Learn classroom?

To log in to an Eager-to-Learn classroom, go to http://www.eagertolearn.org/, enter the e-mail and password you chose when registering with Eager-to-Learn and click "Login."

 

Once logged in, simply click on the name of the course you want to access.

Please note that if you have not paid for a course you will not be able to view it. The payment status column will display "Waiting for Payment" if you have yet to submit a payment. To do so, click on "Payment Rqd" and you will be taken to the payment page. Payments can also be made over the phone by calling John Strharsky at (651) 746-4025.

What do I do if I forgot my password?

You can use this form to request your password. If you have forgotten the email address you used to register, please e-mail etlsupport@mnchildcare.org. The Subject line should be titled "Forgot Email." Please include your first and last name.

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What do I need for my computer to take an Eager-to-Learn course?

You may use any computer with a current Windows or Macintosh operating system. You will also need a personal e-mail account and reliable internet access via telephone line (dial-up), DSL or cable. Be aware that if you are using a telephone line to connect to the internet you should allow yourself additional time for connecting and assignment completion.Â

Some additional software may be necessary. This commonly includes:

Word Processing Software
This is simply a program that allows users to read and edit word documents. Some common examples include Microsoft Word, Microsoft Works and Corel WordPerfect. If you do not have any of these programs, the Open Office software package is available as a free alternative at http://www.openoffice.org/. Click on "I want to download OpenOffice.org."

Slideshow Viewing Software
This software allows you to view slideshow presentations, most commonly created using Microsoft PowerPoint. The Open Office software package (see above) includes slideshow viewing software. Also, you can download the Microsoft PowerPoint Viewer for free at http://www.microsoft.com/downloads/details.aspx?familyid=048dc840-14e1-467d-8dca-19d2a8fd7485&displaylang=en. Click on "Download."

Adobe PDF Reader
PDF, or Portable Document File, is another type of document file you may encounter during your class. It also requires special software, the most common being Adobe Reader. You may download it for free at www.adobe.com. Click on "Get Adobe Reader."

Adobe Flash Player
Flash is used to add videos, animation and other interactive elements to Web sites you may be required to access. It is also released by Adobe and is available as a free download at www.adobe.com. Click on "Get Adobe Flash Player."

Windows Media Player
Windows Media Player allows users to watch and listen to a number of different audio and video files both online and from their hard drive. It can be downloaded for free at http://www.microsoft.com/windows/windowsmedia/player/11/default.aspx. Click on "Download Now."

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Which Web browser should I use?

We recommend the most current version of Internet Explorer, Mozilla Firefox or Safari.

How does the course chatroom work?

Here is a basic rundown of the chatroom feature:

• Every course has its own chatroom. The link is located at the top of each course homepage.
• Users can view all activity from the beginning of the session so if your internet connection knocks you offline you can log back in and see what you have missed.
• Chat text comes in from the top so your eyes focus on one position regardless of the message length.
• Instructors’ names appear in red for easy visual tracking.
• User names drop off the list if inactivity exceeds five minutes. If this occurs, enter a message and your name re-appears.
• The "chat box" and text can be resized.
• Instructors post transcripts immediately after the chat is finished. They can be viewed on the chat page in all classrooms (underneath the "Chat Now" button). You have to refresh the chat page if you want to view a transcript immediately after a chat.

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Contact Information and Hours

If you still have technology related questions, please contact:

Technology and Program Support Specialist
(651) 746-4025
etlsupport@mnchildcare.org

Technology Support Hours
Monday-Thursday: 11:00 a.m. to 5:00 p.m. and 6:30 to 9:30 p.m.
Friday: 10:00 a.m. to 2:00 p.m.