Frequently Asked Questions

FAQ Index

How do I register for Eager-to-Learn?

In order to access Eager to Learn, you will need to have a Develop account. To create an account, go to www.eagertolearn.org and click on "Sign in with Develop."

Click on "Create an Account Now>>" and enter your information.

Once you have created your account, you will receive an email with your Develop ID and password.

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How do I register for an Eager-to-Learn course?

Now you are ready to start registering for online courses! Click on "Course Schedule & Registration" or go to http://www.eagertolearn.org/CourseSchedule/Index. When you select a course, you will be routed to Develop to register. Instructions for course registration are listed there.

How do I log in to an Eager-to-Learn classroom?

To log in to an Eager-to-Learn classroom, go to www.eagertolearn.org and click on "Sign in with Develop."

Enter your Individual ID and Develop password to sign in and you will be taken to your My Courses page.

Simply click on the name of the course you want to access. Please not that if you have not paid for a course you will not be able to view it.

What do I do if I forgot my password?

Go to www.eagertolearn.org and click on "Sign in with Develop." At the next screen, click on the link "Forgot user id or password?"

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What do I need for my computer to take an Eager-to-Learn course?

You may use any computer with a current Windows or Macintosh operating system. You will also need a personal e-mail account and reliable internet access via telephone line (dial-up), DSL or cable. Be aware that if you are using a telephone line to connect to the internet you should allow yourself additional time for connecting and assignment completion.

Some additional software may be necessary. This commonly includes:

Word Processing Software
This is simply a program that allows users to read and edit word documents. Some common examples include Microsoft Word, Microsoft Works and Corel WordPerfect. If you do not have any of these programs, the Open Office software package is available as a free alternative at http://www.openoffice.org/. Click on "I want to download OpenOffice.org."

Slideshow Viewing Software
This software allows you to view slideshow presentations, most commonly created using Microsoft PowerPoint. The Open Office software package (see above) includes slideshow viewing software. Also, you can download the Microsoft PowerPoint Viewer for free at http://www.microsoft.com/downloads/details.aspx?familyid=048dc840-14e1-467d-8dca-19d2a8fd7485&displaylang=en. Click on "Download."

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Which Web browser should I use?

We recommend the most current version of Internet Explorer, Mozilla Firefox, Google Chrome or Safari.

How does the course chatroom work?

Here is a basic rundown of the chatroom feature:

  • Every course has its own chatroom. The link is located at the top of each course homepage.
  • Users can view all activity from the beginning of the session so if your internet connection knocks you offline you can log back in and see what you have missed.
  • Chat text comes in from the top so your eyes focus on one position regardless of the message length.
  • Instructors names appear in red for easy visual tracking.
  • User names drop off the list if inactivity exceeds five minutes. If this occurs, enter a message and your name re-appears.
  • The "chat box" and text can be resized.
  • Instructors post transcripts immediately after the chat is finished. They can be viewed on the chat page in all classrooms (underneath the "Chat Now" button). You have to refresh the chat page if you want to view a transcript immediately after a chat.

Chat room entry screen shot

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Contact Information and Hours

If you still have technology related questions, please contact:

Technology and Program Support Specialist
After Hours Support: 651-746-4025

Technology Support Hours
Monday through Friday 9:00 a.m. - 3:00 p.m.
After hours Support: Monday through Thursday 6:30 p.m. - 9:30 p.m.